Website terms

Clear terms for
considered care.

The terms that apply when you use this website, request an appointment or engage with JOLENE’s digital services.

Effective 10 October 2026 · Dubai, UAE

Read with clarity

Clarity is part of care.

Use the index to move directly to what matters, or read the document in sequence to understand how JOLENE approaches its responsibilities.

Using this website

By using this website, you agree to these terms and our Privacy Policy. If you do not agree, please stop using the site. You must use the website lawfully and must not attempt to disrupt, copy, scrape, misuse or gain unauthorised access to any part of it.

Information is not medical advice

Website and journal content is provided for general education. It does not diagnose a condition, establish a clinician-patient relationship or replace an individual consultation. Treatment suitability, risks, benefits and alternatives must be discussed with a qualified clinician who has assessed you.

Requests and appointments

Submitting a form is a request, not a confirmed appointment. The clinic team will confirm availability, applicable consultation requirements and any preparation. Please provide accurate information and notify us promptly if your availability or relevant health information changes.

Suitability, outcomes and imagery

All treatments are subject to clinical assessment, informed consent and availability. Individual responses, recovery and outcomes vary; no result is guaranteed. Images on the website may be representative or editorial unless clearly identified as a documented patient result. Patient photography is used only with appropriate permission.

Pricing, payment and cancellations

Any website price or offer is subject to confirmation, eligibility, validity dates and stated conditions. The clinic will explain applicable fees, deposits, cancellation terms and refund conditions before they apply. Third-party payment services may have additional terms.

Content and intellectual property

The website design, text, graphics, brand assets and original media belong to JOLENE or are used under licence. They may not be reproduced, modified or used commercially without written permission. Limited personal sharing of links is welcome where content is not altered or presented misleadingly.

Availability and responsibility

We aim to keep website information accurate and available, but content may change and temporary interruption may occur. To the extent permitted by applicable law, JOLENE is not responsible for loss arising solely from reliance on general website information or from third-party websites linked for convenience.

Changes, governing law and contact

We may revise these terms by publishing an updated version and effective date. These terms are governed by the applicable laws of the United Arab Emirates and Dubai, and disputes are subject to the competent courts of Dubai unless mandatory law provides otherwise. Questions may be sent through the website contact form or to the clinic in District One, Dubai.

Before publication

This document should be reviewed by qualified legal and regulatory counsel before final approval, with actual contact, cookie and service-provider practices confirmed.